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Stop Loosing Money On Fake COD Orders

Let our smart voice assistant verify every COD order before you ship - automatically.

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Follow-up automation dashboard
Reminder engagement interface

Running an online store in India?

Then you know the pain of COD:

  • Fake Names

    COD orders placed with names like "Rahul Kumar Test" or "Amit COD" — you know they’re not serious, but you still end up packing and shipping.

  • Wrong phone numbers

    Numbers that never connect, always busy, or simply don’t exist — leaving you chasing ghosts and wasting money.

  • Changed my mind

    Customers casually cancel at the doorstep — no guilt, no payment — just another return you didn’t ask for.

  • Refused deliveries

    Your courier shows up. The customer refuses the parcel. You lose both the product and the delivery charge.

  • Return shipping costs

    Double the logistics fee for an order that was never real to begin with — burning your margins every single day.

  • Damaged or unsellable returns

    The product comes back opened, broken, or worse — and now it’s impossible to resell.

Should you even offer COD anymore?

It’s not just lost revenue. It’s wasted ad spend, damaged inventory, and frustration that builds every day.
But in India, you don’t have a choice. COD drives sales — and risks. And here's what IVR Solutions play a major role in reducing your risks and increase in revenue through COD Sales.

What You Get:

  • check icon Instant COD order verification
  • check icon Smart IVR call flows (Hindi, English, Tamil & more)
  • check icon WhatsApp + Email fallback for unreachable numbers
  • check icon Retry logic for unanswered calls
  • check icon Shopify integration (1-click setup)
  • check icon Dashboard to track verification results
Automated scheduling dashboard Reminder flow UI Automation structure preview Tag element for reminders

What users say about IVR Solutions

Ravi Malhotra

Before switching to IVR Solutions, our team spent hours manually calling COD customers. This platform changed everything. Our order confirmation is now 100% automated, and RTOs have dropped by 38% in just one month!

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Sana Roy

We tried a few tools before, but none matched the accuracy and flexibility of ivrsolutions.in The regional language support was a game-changer for us. Highly recommended for scaling e-commerce brands.

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Aditya Sinha

I was skeptical at first, but the results speak for themselves. Our COD verification rate improved dramatically, and returns due to fake orders have gone down significantly. The onboarding was super smooth too!

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Neha Khurana

We used to deal with 100+ daily COD orders manually. IVRSolutions streamlined the whole process. Now, we only deal with verified buyers, and it’s saving us a ton on shipping and operations.

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Amit Desai

Ivrsolutions offered more customization than any other tool we tested. We were able to personalize the caller voice, integrate with our CRM, and monitor every call outcome in real time. It just works!

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Frequently Asked Questions

Got questions about how COD confirmation via IVR works? Here are quick answers to help you understand setup, functionality, and impact.

The IVR call is placed within 30 seconds to 2 minutes of order confirmation. This time window is fully customizable to match your operations.

Yes — customers can respond using DTMF (keypad inputs) or voice commands, offering a seamless and flexible experience.

You can configure multiple retry attempts and enable an automatic fallback SMS to ensure order confirmation isn’t missed.

Absolutely — you can fully personalize the voice script, choose different languages, and even include brand-specific messaging.

Yes — we offer ready-to-use plugins for popular platforms and robust APIs for custom integrations.

No — the calls will originate from a dedicated DID, ensuring trust and recognition.

Definitely — your dashboard provides real-time analytics on all calls, including confirmation status and call outcomes.

Yes — you’ll receive instant notifications via email, SMS, or in-dashboard alerts for any unconfirmed or rejected orders.

Yes — the system is platform-agnostic, making it ideal for D2C websites, marketplaces, or any hybrid workflows.

We offer flexible pricing plans based on usage volume, and you can start with a free trial. Custom plans are also available on request.

IVR Solutions for your needs

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